Refund Policy
Effective Date: 1/1/2026
Thank you for your interest in Smugglers Rhum.
Due to the nature of alcoholic beverage sales and applicable state and federal regulations, all sales of Smugglers Rhum products are generally considered final.
Retail Purchases
If you purchased Smugglers Rhum from a retail store, bar, restaurant, or third-party seller, returns and refunds are subject to that retailer’s individual return policy.
Please contact the place of purchase directly for assistance.
Online Orders
Returns or refunds from online orders may be considered only in the following circumstances:
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The product was damaged upon delivery
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The incorrect item was shipped
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The product arrived defective or compromised
Requests must be submitted within 7 days of delivery and must include:
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Order number
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Proof of purchase
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Photos of the product and packaging
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A description of the issue
Approved refunds, if applicable, will be processed to the original method of payment.
We reserve the right to deny refund requests that do not meet these conditions or that violate applicable alcohol laws.
Events & Promotional Purchases
Tickets or purchases related to Smugglers Rhum events, tastings, or promotions may be non-refundable unless otherwise stated at the time of purchase.
Legal Compliance
Alcohol return and refund laws vary by jurisdiction. Smugglers Rhum complies with all applicable federal, state, and local regulations regarding alcohol sales.
Contact Us
For refund-related inquiries, please contact:
Email: smugglersrhum.com
Please allow 1–2 business days for a response.
Important Notice
Smugglers Rhum promotes responsible consumption and encourages customers to review local laws regarding alcohol purchases.